Erica Murphy Coaching & Consulting:

Coaching Terms and Conditions

Effective Date: October 29th, 2024

COACHING DISCLAIMER & WAIVER

By purchasing coaching services from Erica Murphy (hereafter referred to as “Coach” or “the coach”) I confirm my understanding that the coaching services I will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions.

I also understand that Erica Murphy is not acting as a therapist when she is providing me with coaching services, and that coaching may be terminated at any time if Erica determines that professional mental health care would be more appropriate than coaching at that point in time.

I confirm that I have read and agreed to each of the following 8 statements and that I wish to proceed with coaching:

I understand that coaching may be terminated at any point if my Coach determines either of the following:
- I am attempting to substitute coaching for professional mental health or medical care and am not open to seeking the appropriate care.
- It is no longer ethical, appropriate, or in the client’s best interests to provide coaching if the client would be more appropriately supported via therapy or other mental health services.
I understand that coaching is, at present, an unregulated industry and that my Coach is not licensed by any internationally recognized regulator. I also understand that for all legal purposes, the services provided by my Coach will be considered to be provided from any remote location worldwide or otherwise in the United States.
I understand and agree that I am fully responsible for my well-being during my coaching sessions and subsequently thereafter. I understand that the success of coaching is largely dependent on my willingness to engage and commit to the process of change. With this in mind, I understand that my Coach cannot promise definitive outcomes.
I understand that all comments and ideas offered by my coach are solely for the purpose of aiding me in achieving my defined goals. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and aims.
I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement is limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, they will do so to the extent that the law requires.
I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Zoom and other technology.
I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

EXPLANATION OF COACHING SERVICES

The coaching services provided by Erica Murphy are conducted virtually via Zoom video chat platform. Coaching may address specific topics or general conditions in the client's life.

Other coaching services include values prioritization, thought storming, identifying action plans, examining modes of operation in life, asking clarifying questions, and making empowering requests or suggestions for action. Additionally, the client may be asked to reflect on difficult topics or situations which may result in an expression of emotions.

Throughout the working relationship, the coach will engage in direct and personal conversations. The client understands that successful coaching requires an actively collaborative approach between client and coach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client's responsibility to enact or bring about the change by their own actions.

COACHING AGREEMENT

Coaching is a service that provides personal coaching to specific individuals and/or groups. The client is aware that coaching is in no way to be construed or substituted as psychological counseling or any other type of therapy or medical advice.

If the client believes the coaching is not working as desired, the client will communicate this with the coach as soon as possible and the coaching strategy will be restructured to address the client’s desired outcome of coaching. The client understands that not all coaching methods and mediums will work for all clients and a course of trials may be required in order to find the best solutions. If the client is confused or uncertain, they are encouraged to ask for clarification and further discuss their concerns with their coach.

The coach will exert their best professional efforts, skills, and care in terms of supporting the client in being effectively coached towards their identified coaching aims and goals. The coach may periodically provide links to other websites or written print material which may be of value, interest, and convenience to you. This does not constitute an endorsement of material at those sites or any associated organization product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall the coach be liable for any incident or consequential damages resulting from the use of the material.

The method and process by which this advice and direction is given in whatsoever, written or verbal, constitutes an agreement or liability on the part of the provider and is acknowledged to be different in many ways from clinical and medical counseling. The client agrees that using any of these life coaching services is entirely at their own risk. Coaching services are provided "as is", without warranty of any kind, either expressed or implied, including without limitation any warranty for information services, coaching, uninterrupted access, or products and services provided through or in connection with the service.

The client understands and acknowledges the coach will not be liable legally or otherwise, for the actions the client may or may not undertake as a result of the life coaching sessions. No assumption of responsibility is made, or given, and the client requesting such advice agrees not to hold the coach responsible or liable in any form or fashion, for such actions taken of their own accord.

CONFIDENTIALITY

All information about the coach/client relationship will remain strictly confidential except in very rare circumstances where decreed by law; i.e. where the court might issue an information request / subpoena for the file or information. If the client wishes for the coach to speak to someone outside our interactions, the client will need to provide written permission to do so.

Exceptions to confidentiality relate to circumstances such as intent to seriously harm someone, child abuse, thoughts of suicide, etc. Otherwise, all remaining information is kept strictly confidential. It is also important to note that in some situations, it is important to be aware of the use of technology in that for some clients, there is a risk in using certain media such as the internet, mobile phones and cordless phones. If the client uses these methods to communicate with the coach, then the coach will assume it is appropriate to continue to do so in their interactions with the client.

THIRD-PARTY RECORDING POLICY

Purpose of Recording: Coaching sessions are recorded to ensure that participants have access to the content for review and continued learning.

Storage of Recordings: Recordings are securely stored on a cloud-based platform with restricted access. Only participants of the sessions and the program administrators will have access to these recordings. We take appropriate measures to safeguard the recordings and ensure their confidentiality and integrity.

Duration of Storage: Workshop recordings will be stored for a period of 90 days following the conclusion of coaching. After this period, all recordings will be permanently deleted from storage system. Clients are encouraged to review any recordings they wish to retain information from before this deletion date.

PAYMENT, ATTENDANCE, & RESCHEDULING POLICY

Client agrees to pay fee in full or enter into agreed-upon payment plan at time of booking service for the product or service as described on the sales page as of the date of purchase. Client agrees to provide accurate and complete payment information and authorizes the coach to charge the provided payment method.

The coach and client commit to start and finish each appointment on time. At the scheduled appointment time, the client agrees to be present on video chat, in a private location, with working WiFi and sound. If the client does not present to appointment within 10 minutes of appointment start time, appointment is considered forfeit and coach will log off.

Reschedule requests are available up until 48-Hours before scheduled appointment time. Client can reschedule via their appointment confirmation email. Coach reserves the right to terminate services if client exhibits a pattern of reschedule requests that impede the frequency and timeline necessary to deliver effective coaching.

**Due to the exclusive and limited nature of services provided, refunds are not available at this time.

THIRD PARTY COMMUNICATION POLICY

Coaching clients will have access to the coach via the Telegram app to facilitate communication and support in between live coaching sessions. The following guidelines apply to the use of Telegram:

Respectful Communication: All interactions should be respectful and professional. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.
Relevance: Messages should be relevant to the coaching program and its objectives. Off-topic discussions should be minimized.
Availability: The coach will intermittently check the Telegram app during business hours Monday-Friday. Response times may vary, but the coach aims to reply to messages within 24-48 business hours.
Appropriateness: Urgent or lengthy topics that require a more nuanced response than asynchronous communication can provide should be addressed during scheduled live coaching sessions.

Clients will retain access to the coach via the Telegram app for a period of 7 days following the completion of coaching. After this period, the client will no longer have access to the coach via Telegram.

The coach reserves the right to terminate Telegram communication at any time for violations of these guidelines or other program policies.

TERMINATION OF SERVICES

Either Party may terminate this Agreement immediately, for any reason, upon giving written notice. Notwithstanding the foregoing, the client shall not be relieved of any obligations to pay fees due to the coach solely because of the termination of this Agreement.

Coaching may also be terminated at any point if the Coach determines either of the following:

The client is attempting to substitute coaching for professional mental health or medical care and is not open to seeking the appropriate care.
It is no longer ethical, appropriate, or in the client’s best interests to provide coaching if the client would be more appropriately supported via therapy or other mental health services.

LIMITATION OF LIABILITY

This coaching service is requested at the client's own choice and with inherent singular responsibility. The client enters into coaching with full understanding that they are responsible for creating their own results. The client takes full responsibility for the decisions they make after being coached as well as the consequences. Any actions or lack of actions, taken by the client of such advice is done so solely by choice and responsibility of the client and is neither the responsibility nor liability of Erica Murphy. In no event shall Erica Murphy be liable to the client for any special, punitive, incidental, indirect, or consequential damages of any kind in connection with this agreement.

ENTIRE AGREEMENT

This Contract constitutes the entire agreement between the client and the coach and the coach shall not be held responsible and shall remain blameless for any adverse or other consequences, including but not limited to financial, personal, employment or other losses, arising out of decisions or actions the client may make as a result of the services provided by the coach.